Privacy Policy

At Clixl ("we," "our," or "us"), we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, communicate with us, or engage our digital management, e-commerce, and marketing services.

Please read this policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy.

Clixl operates as a digital management, web optimisation, and lead generation consultancy based in the United Kingdom.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Clixl is the Data Controller responsible for your personal data.

• Business Name: Clixl

• Email: hello@clixl.co.uk

• Location: United Kingdom

We collect personal information that you voluntarily provide to us, as well as data automatically gathered when you interact with our website.

A. Information You Provide Voluntarily

• Contact Information: Name, email address, phone number, and business name provided when you fill out a contact form, request a free website audit, or book a strategy call.

• Business & Project Details: Website URLs, EPOS/e-commerce platform details, marketing objectives, and artwork/brief files submitted for project quotes or audits.

• Billing Information: Invoicing details, business address, and payment information required to fulfill service contracts.

B. Information Collected Automatically

• Technical & Usage Data: IP address, browser type and version, operating system, time zone settings, referral source, pages viewed, time spent on pages, and website navigation paths.

• Cookies & Analytics: Data collected via standard cookies and analytics tools (e.g., Google Analytics) to monitor website performance and improve user experience.

We process your personal data under the following legal bases and for the following purposes:

• To Fulfill Contracts or Requests: Responding to your inquiries, delivering website audits, providing quote proposals, and executing agreed digital management services.

• Legitimate Interests: Improving our website, refining our service offerings, analyzing website traffic, and maintaining the security of our site.

• Marketing Communications: Sending relevant blog updates, e-commerce insights, or service announcements where you have explicitly opted in or where we have a legitimate business interest (you can opt out at any time).

• Legal Compliance: Complying with statutory accounting, tax, and regulatory obligations in the UK.

We respect your privacy and never sell, rent, or trade your personal data to third parties for marketing purposes.

We may share your data with trusted third-party service providers (Data Processors) strictly to operate our business and deliver services, including:

• Web Hosting & Infrastructure Providers (e.g., website hosting platforms, security tools)

• Communication & Scheduling Tools (e.g., email service providers, video call / audit booking software)

• Analytics Providers (e.g., Google Analytics)

• Professional & Accounting Software (e.g., invoicing and accounting tools)

All third-party processors are bound by contract to process data securely and in full compliance with UK GDPR. We may also disclose data if required by law or to defend our legal rights.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

• Inquiry & Audit Data: Retained for up to 24 months from our last contact if no commercial relationship is established.

• Client Service Data: Retained for the duration of our contract plus 6 years following contract completion to comply with UK tax and financial regulations.

Under UK data protection law, you have specific rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal data we hold about you.

• Right to Rectification: You can request that we correct inaccurate or incomplete data.

• Right to Erasure ("Right to be Forgotten"): You can request that we delete your personal data where there is no compelling reason for its continued processing.

• Right to Restrict or Object: You can object to direct marketing or request that we restrict how we process your data.

• Right to Data Portability: You can request the transfer of your data to another organisation.

• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

Our website uses cookies and similar tracking technologies to analyze trends, administer the website, and track user navigation. You can control cookie preferences through your web browser settings. Disabling essential cookies may affect the functionality of certain site features.

Our website or blog posts may contain links to external third-party websites (e.g., supplier sites, software tools, or industry guides). We are not responsible for the privacy practices or content of external sites. We encourage you to read the privacy policies of any website you visit.

If you have concerns about how we handle your personal data, we encourage you to contact us directly so we can resolve the issue. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

• Website: www.ico.org.uk

• Helpline: 0303 123 1113

We may update this Privacy Policy from time to time to reflect changes in our practices or relevant laws. Any updates will be posted on this page with an updated "Last Updated" date.

If you have any questions or requests regarding this Privacy Policy, please contact us:

• Email: hello@clixl.co.uk

• Website Contact Form: [Insert Link to Contact Page]