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Frequently Asked Questions

01

Everything you need to know about our platforms, fixed-scope projects, and monthly digital management.

  • We specialise in e-commerce platforms commonly used by independent retailers, trade specialists, and growing SMEs. Our core hands-on expertise covers:

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    • Citrus-Lime: Full storefront management, frontend updates, product optimisation and merchandising.

    • Shopify: Theme customisation, catalogue enrichment, variant matrixes, and app optimisation and integration.

    • WooCommerce & Wix Studio: Custom layout builds, B2B quote forms, and lightweight storefront updates.

    • Adobe Creative Suite: Agency-grade graphic design using Photoshop, Illustrator, and InDesign for web banners, social assets, and corporate print POS.

  • We primarily support independent retailers and commercial trade SMEs across the UK. Whether you run a single-site shop with an online store or a busy commercial workshop needing high-converting B2B quote pages, we provide direct, senior-level digital support tailored to your daily trading reality.

  • We offer two straightforward, transparent engagement models:

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    • A: Fixed-Scope Projects: Ideal for specific, immediate needs such as EPOS stock activations, mobile UX audits, or building B2B quote pages. You receive a clear scope, fixed price, and firm deadline upfront with zero runaway hourly fees.

    • B: Flexible Monthly Retainers (Digital Management): Ideal for ongoing site trading, managed e-commerce merchandising, Google Search/Shopping ad management, email campaigns and creative asset creation. You get a set allocation of senior hours every month on a rolling basis with no long-term lock-in contracts.

  • No. We believe in flexible, value-led partnerships. Fixed-scope projects have a set start and end point, while our monthly retainers operate on a straightforward rolling monthly basis. There are no 12-month lock-in contracts, no hidden account management fees, and no unexpected charges.

  • You work directly with senior expertise - no junior account handlers, no multi-layered agency middleman, and no game of pass-the-phone. When you brief a project or discuss site trading, you speak directly to the specialist executing the work, ensuring fast turnarounds and clear communication.

  • Many independent retailers have hundreds of items booked into their physical back-office EPOS system that never make it online due to missing variant data, unlinked matrixes, or lack of time. EPOS Inventory Activation systematically cleans, enriches, and links that dormant inventory to your web store - turning invisible stock taking up floor space into active, search-ready web listings.

  • Following a brief diagnostic call, we provide a concise, straightforward  proposal outlining the exact scope, timeline, and investment. Once approved and initial payment (or deposit) is received, fixed-scope projects typically kick off within 3 to 5 business days, and monthly retainer onboarding begins immediately.

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